April 08, 2013
NEW YORK, April 8 — SugarCRM, the company that makes every user a customer expert, today announced the launch of Sugar Private Cloud, a new, flexible deployment option that provides organizations with greater control over their data, security, resources, and change management. Sugar Private Cloud gives companies a dedicated, managed private instance of SugarCRM’s Customer Relationship Management (CRM) applications in the cloud. The Sugar Private Cloud also provides exceptional service levels for the peace of mind demanded by global enterprises. The announcement was made at SugarCon 2013, the world's largest open CRM technology conference, at the Waldorf Astoria, New York.
“Sugar Private Cloud gives our customers an opportunity to get the best of both worlds –a fully managed CRM service with the location, access, and service levels they choose,” said Lila Tretikov, SugarCRM chief product officer. “By leveraging on-demand cloud services without giving up control of their mission-critical data, performance, and security requirements, organizations can work at the speed of business across the world, and deliver a superior end-user experience globally.”
Sugar Private Cloud is ideal for companies that demand the highest, fastest levels of CRM performance and service, and require enterprise-level data isolation, business continuity, and SLAs to ensure the best experience for their users, yet do not want to manage a CRM IT infrastructure in-house.
Unlike other CRM solutions that keep customer data in a shared, multi-tenant database, Sugar’s architecture provides a dedicated database for each customer’s data, ensuring absolute data segregation, higher performance and service, and better control for every customer. This Sugar premium cloud service works with global cloud providers and delivers the solution via worldwide data centers. Sugar Private Cloud is available in the United States, Ireland, Singapore, Japan, Australia and Brazil.
Key advantages of Sugar Private Cloud include:
With Sugar Private Cloud, SugarCRM customers are not locked into one delivery model as they can easily move their Sugar installation based on their specific business requirements. For example, a customer can start on-premise, and move to the cloud as requirements change, or vice-versa.
SugarCRM delivers an integrated solution that empowers every user who interacts with customers to better understand and engage their customer, so every connection drives value. SugarCRM’s market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to know their customers better, do their job better, and deliver a consistent, superior customer experience across the organization, every time. SugarCRM applications have been downloaded more than 11 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.
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