October 02, 2012
LONDON, Oct. 2 — Rackspace Hosting, the open cloud company, has won the prestigious UK Customer Experience Award for IT & Telecoms. Rackspace has been recognised as an outstanding leader among organisations who place customer service at the forefront of their commercial operation, which they deliver through a service approach they refer to as ‘Fanatical Support’.
The UK Customer Experience Awards recognise and celebrate the delivery of an outstanding customer experience by those companies and organisations who are leaders in their field. The awards help companies set future trends, as well as be a part of them. The award was won against competition from market leading organisations such as Telefónica O2 UK and Northgate Managed Services.
“The Rackspace team is passionate about delivering a first class customer experience at every touch point,” said Don Hales, Chairman, Awards International. “This commitment to providing ‘Fanatical Support’ and exceeding customer expectations every single day is exactly what the Customer Experience awards are all about.”
The secret to Rackspace is that the intense focus on Fanatical Support actually inspires a unique working culture. ‘Rackers’ treat colleagues like friends and family, creating a team where everyone works together to deliver an outstanding service. This strong ethos encourages employees to exceed expectations, providing outstanding service at a world-class enterprise level.
The results are impressive – Rackspace has a global reach of 190,000 customers and its Net Promoter Scores (a well-established customer satisfaction metric) have been industry-leading.
“We are absolutely thrilled to receive this recognition. It is a testament to the outstanding results delivered by the team and will inspire Rackers to continue bringing ‘Fanatical Support’ to life,” said Taylor Rhodes, Managing Director, International for Rackspace. “Our Rackers are dedicated to providing the highest standard of service in every customer interaction. Clients around the globe trust us with their business critical IT infrastructure, so we must put them and their business first every time. We see ourselves as an extension of our customer’s IT teams and we will go out of our way to make sure clients receive the best support.”
The Customer Experience award joins an impressive list of accolades for Rackspace including National Business Award – Employer of the Year and the Top 50 lists of Great Places to Work and Best Companies 2012.
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