April 16, 2012
Leading hosting provider enhances service quality, reduces cost with comprehensive infrastructure monitoring and service desk solution
CAMPBELL, Calif., April 16 — Nimsoft today announced that PEER 1 Hosting, a leading IT hosting provider, has deployed Nimsoft Unified Manager to provide its customers with comprehensive, effective and cost-efficient monitoring capabilities.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL-based service management capabilities. The solution couples visibility into software, hardware and network resources with proven service delivery processes to enable continual performance optimization and accelerated problem resolution.
In the coming months, PEER 1 Hosting plans to make Nimsoft Unified Manager available for 8,500 customers. All customers will have the ability to upgrade the basic service to an advanced service that offers even greater flexibility to customize monitoring of applications, systems and network devices.
The performance data that Nimsoft provides can enable PEER 1Hosting to shorten its response time to customer issues. Flexible subscription-based pricing also enables PEER 1 Hosting to offer customers a service catalog that allows them to choose the monitoring and service desk options that best meet their requirements for functionality and cost.
Nimsoft open APIs allow PEER 1 Hosting to readily integrate monitoring and service desk functions with its customers' diverse IT infrastructures. The solution's broad functionality has also helped PEER 1 Hosting to reduce the cost and complexity associated with maintaining multiple monitoring systems, simplifying operations and reducing the time required to open and work on service desk tickets.
"Our mission is to enable our customers to focus on business value, rather than on fixing infrastructure problems," said Tim Varma, vice president of product development at PEER1 Hosting. "Nimsoft Unified Manager helps us achieve this mission by empowering us to quickly identify, report and prioritize issues so we can more easily and cost-effectively fulfill our customer SLAs – and more clearly prove the value we add."
Varma said his team expects to realize considerable cost savings in the long term. "By using Nimsoft to replace 10 or more management systems, we are saving on administration, power, space and maintenance," he said.
"By providing superior infrastructure monitoring and advanced service desk functionality in a single, flexible cost-effective package, Nimsoft uniquely supports PEER 1 Hosting's focus on delivering maximum value to its customers," said Mark Frost, general manager, Nimsoft Solutions Group. "PEER 1 Hosting's decision to make Nimsoft a strategic technology for differentiating itself in today's highly competitive MSP marketplace underscores the power of both our solution and our ITMaaS delivery model."
About PEER 1 Hosting
PEER 1 Hosting is one of the world's leading IT hosting providers. The company is built on two obsessions: Ping & People. Ping, represents its commitment to best-in-breed technology, founded on a high performance 10Gbps FastFiber Network connected by 18 state-of-the-art datacenters, 22 points-of-presence and 10 colocation facilities throughout North America and Europe. People, represents its commitment to delivering outstanding customer service to its more than 10,000 customers worldwide, backed by a 100 percent uptime guarantee and 24x7x365 FirstCall Support. Info-Tech Research Group recently named PEER 1 Hosting as a "Champion" in its Canadian colocation and managed services Vendor Landscape report, recognizing the company's strength in product offerings and enterprise strategy in the global IT marketplace. PEER 1 Hosting's portfolio includes Managed Hosting, Dedicated Servers under the ServerBeach brand, Colocation and Cloud Services under the Zunicore brand. Founded in 1999, the company is headquartered in Vancouver, Canada, with European operations headquartered in Southampton, UK. PEER 1 Hosting shares are traded on the TSX under the symbol PIX. For more information, visit www.peer1.com or www.peer1hosting.co.uk.
Nimsoft is a global leader in IT Management-as-a-service. The company's lightweight ITMaaS solutions make it easy for enterprises and service providers to implement comprehensive, adaptable monitoring and service desk capabilities essential for managing today's dynamic computing environments. Learn more at www.nimsoft.com.
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