May 15, 2006
Amtrak, the passenger rail line serving more than
25 million passengers in 46 states nationally, has recently selected
components of the webMethods Fabric product suite to serve as the
foundation for the railway's enhanced IT infrastructure. Specifically,
Amtrak is leveraging webMethods to fully integrate its numerous IT
systems and transform those existing applications into functional Web
services within a service-oriented architecture (SOA). By unleashing
the full business value stored within its applications, Amtrak expects
to enjoy a significant boost in customer service, enhanced operational
flexibility and faster time-to-market.
"With webMethods, we have a trusted partner that will help transform
Amtrak's business systems to be fully services-enabled," said Derek
Rost, director of application architecture at Amtrak. "Leveraging the
benefits of a comprehensive SOA will allow Amtrak to tap into and reuse
our existing IT assets, and to extend the business value from those
investments across the entire organization."
Faced with the myriad of incompatible applications and technology
platforms common in large enterprises, Amtrak selected webMethods to
integrate its various IT systems and synchronize its silos of data.
Chief among Amtrak's concerns was the need to overcome the limitations
of the railway's mainframe-based, centralized ticket reservation
system, which made it difficult and costly to enact business process
changes in a timely manner. At the same time, Amtrak wanted to
eliminate the redundancies and maintenance overhead created by
point-to-point integration between its mainframe system and different
distribution channels, including the Web, self-service ticketing kiosks
and agents. Using webMethods' Enterprise Services Platform, Amtrak aims
to develop a comprehensive SOA that would house a common set of Web
services used to enhance and streamline the exchange of information
within and between its customer distribution channels and back-end
systems, beginning with its self-service kiosks.
As it moves to an SOA, Amtrak expects to enhance customer service
with easier and faster access to ticketing and reservation information
across the various distribution channels. At the same time, Amtrak
anticipates streamlining development and maintenance activities as less
time and effort will now be required to implement needed changes.
Added Steve Trus, director of e-commerce at Amtrak, "I'm confident
we've chosen the best partner to extend the value of our IT
infrastructure. webMethods considers our success to be instrumental to
its own success, and is committed to helping us become more agile and
adept at quickly meeting customer needs. Through the dedication of our
on-site technical account manager, we've already seen this commitment
in action and look forward to working with webMethods as we renew our
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