CA introduced a Service Availability solution that helps IT
organizations ensure the delivery of critical business services by
unifying and simplifying the management of the complex, heterogeneous
technology infrastructure that supports those services.
CA Service Availability provides customers with tools to improve
service, minimize downtime, reduce the cost of IT operations, and tune
their service-oriented infrastructures to respond more nimbly to
business change. Powered by major new Unicenter releases and technology
from CA's business services optimization, storage management and
security management business units, it is delivered as a customizable
package of technology and services.
Typically, IT infrastructures are managed in silos -- making it
difficult to map the infrastructure to specific business services. This
disconnect between infrastructure management and business services
limits the ability of IT organizations to address issues that can lead
to service downtime or slowdowns.
"CA Service Availability assures reliable access to IT services by
securing, automating and optimizing the entire IT infrastructure to
meet changing business demands," said Alan Nugent, senior vice
president and general manager of CA's Enterprise Systems Management
business unit. "Customers can move toward fully automated operations by
making modular investments at their own pace. CA Service Availability
is unique in the breadth and depth of its best-in-class technologies,
its open integration platform, and its best-practice process blueprints
that accelerate time to value."
Delivering on CA's vision for Enterprise IT Management, CA Service
Availability leverages CA's Integration Platform to unify and simplify
the detection, analysis, and resolution of problems across the entire
IT infrastructure -- including systems, networks, applications,
databases, security and storage. This enables IT organizations to
ensure reliable access to IT services by securing, automating, and
optimizing the IT infrastructure to meet changing business demands.
"Few things have a more critical impact on our business than IT
downtime," said Linda Reino, CIO for Universal Health Services (UHS).
"As the demands of our business increase, so does the complexity of our
distributed networks, systems, and applications. Our clinicians rely on
24x7 access to vital patient information. As a result, we are dedicated
to the process required to unify, simplify, and secure our entire IT
environment. CA Service Availability is critical to help UHS ensure the
reliability of our infrastructure. We are pleased to have CA as a
partner in this effort."
Based on open standards including SNMP, XML and SOAP, CA Service
Availability offers a programmable API as well as partner-developed
integrations. These capabilities ease integration efforts for
third-party management solutions and offer customers the flexibility to
implement the solution at their own pace. CA also is providing EITM
Accelerators, built on industry best-practices that support this phased
approach to implementation.
"At Austin Energy, we are focused on running IT as a business by
optimally balancing the relationship between customer demand and IT
supply," said Andres Carvallo, CIO at Austin Energy. "CA has been a
strategic advisor in these efforts and has helped us effectively manage
our infrastructure, asset portfolio, support and delivery processes.
Its new Service Availability solution promises to further enhance our
ability to tightly align IT with the business while managing risk and
CA Service Availability incorporates major enhancements to the
Unicenter product family, including new correlation, systems and
virtualization management capabilities in Unicenter Network and Systems
Management (Unicenter NSM) and Unicenter Advanced Systems Management
(Unicenter ASM). Benefits include:
- Virtualization Support -- enables on-demand resource allocation
across Linux, UNIX, and Windows platforms through support for
virtualized, clustered and Grid environments.
- Common and Continuous Discovery -- maintains an
up-to-the-minute catalog of IT assets and easily brings new systems
under management by adding them to a management database (MDB) for
enhanced control and security.
- Adaptive Configuration -- automatically determines a roving
baseline for thresholds for critical components, generating alerts only
when conditions deviate from normal behavior.
- Advanced Event Correlation -- dramatically improved
performance of the analytics facilitates analysis of network, system,
application, database, security and storage event information to
isolate root causes from multiple related events.
- Policy-based Notification -- creates alerts, using intelligent
event filtering, that escalate only critical issues for IT management's
attention and action. Simplifies and automates notification, sending
alerts via IM, pager, text messaging, phone, email or wireless device.
- Service Aware -- embedded self-management capabilities enable
proactive and automated trouble ticket processing with Unicenter
Service Desk and help desks from third parties.
- Management Databases -- leverages the MDB in CA's Integration
Platform to maintain IT asset status information gathered from CA and
third party products. Associates assets with the business services they
support, enabling the correlation of heterogeneous and cross-stack
infrastructure events to determine business impact as well as the
optimization of repair efforts.
- Command Center -- delivers a unified, correlated, and
prioritized view of events from networks, systems, applications,
databases, security and storage. Provides a single, customizable
console with advanced visualization so that relevant information is
shown in context and non-critical information is filtered out.
- Improved Third-Party Integration -- through CA's Integration
Platform, enables customers and partners to leverage their existing
investments by simplifying and accelerating integration with
third-party management tools.
"For organizations to move forward along the path to IT management
maturity, it is clear that they need to model best practices relating
to their people, processes, and technology," said Keith Halbert, CIO of
EDS. "We have been impressed with CA's overall vision for enterprise IT
management, and have confidence that its Service Availability solution
provides the critical tools needed to improve IT service."